Purpose
MIA Automation supports WhatsApp Business customer-service operations for an affiliated M.I.A business portfolio.
Data processed
The service may process information supplied through WhatsApp Business conversations, including the sender's WhatsApp identifier, message type, message content as needed to perform the requested service, interactive menu selections, and technical message identifiers.
How data is used
Data is used to provide automated menus, route inquiries, maintain conversation state, avoid duplicate processing, deliver requested responses, and support handoff to human representatives.
Logging and retention
Application logging is configured to avoid recording message content and to mask customer phone numbers. Technical records may be retained as reasonably necessary for reliability, security, troubleshooting, conversation-state management, and duplicate-message prevention.
Sharing and advertising
Platform Data is not sold and is not used for targeted advertising. Data may be processed by service providers that are technically necessary to operate the messaging service, subject to their applicable terms and privacy protections.
Security
The integration uses technical measures including webhook signature verification, restricted secrets, logging controls, and message deduplication mechanisms.
Contact
For privacy questions or requests, contact automation@mia-ins.co.il.