MIA Automation is an internally developed messaging integration used to support customer-service operations of an affiliated M.I.A business portfolio.
Provides structured WhatsApp service menus so customers can quickly select the subject of their inquiry.
Routes service requests to the appropriate department or representative and supports human handoff.
Maintains conversation state and technical controls designed to prevent duplicate webhook processing.
The integration processes WhatsApp Business messaging data only as necessary to receive, route and respond to customer-service conversations, maintain conversation state, and support escalation to human representatives.
Platform Data is not sold and is not used for advertising. Application logs are designed to avoid recording message content and to mask customer phone numbers.
Questions about MIA Automation or its use of business messaging data can be sent to:
MIA Automation is operated for the business messaging activities of M.I.A.